Refund policy
Tara Sinéad Returns & Exchanges Policy
At Tara Sinéad, we want you to love your scrunchies! If there’s ever a problem with your order, we’re here to help.
Exchanges & Returns
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If you’re not satisfied with your product, please contact us at tarasineadstudio@gmail.com
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We primarily offer exchanges for the same product.
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Refunds are only provided if the item is faulty, damaged, or not as described.
Eligibility
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Items must be unused, unworn, and in the same condition you received them, including original packaging and any tags.
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Scrunchies must be free from hair products, makeup, or other contaminants.
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Please include your receipt or proof of purchase.
Reporting Faulty Items
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Inspect your order upon arrival.
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If your item is damaged, defective, or incorrect, contact us within 14 days of receiving your order. We’ll evaluate the issue and make it right.
How to Return or Exchange
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Contact us at tarasineadstudio@gmail.com to start the process.
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We’ll provide a return shipping address and instructions.
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Do not send items back without contacting us first, as we may not be able to process them.
Non-Returnable Items
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Used or worn items.
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Customized scrunchies (if offered).
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Sale items and gift cards.
Refunds
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Once we receive and inspect your returned item, we’ll let you know if a refund is approved.
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Approved refunds will be processed to your original payment method within 10 business days.
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If more than 15 business days have passed since approval, please contact us at tarasineadstudio@gmail.com
Shipping Costs
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For faulty or incorrect items, return shipping is covered by us.
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For exchanges due to personal preference (change of mind), customers are responsible for return shipping.